Shipping Policy

Custom 2 Wear produces custom embroidered and printed apparel to order. Because your products must be prepared, decorated, and inspected before shipment, production time is separate from carrier transit time.

This Shipping Policy explains our standard production schedule, shipping options, free-shipping threshold, delivery estimates, tracking, and how we handle special or international shipping requests.

Where We Ship

Our standard online checkout is currently intended for shipping addresses within the United States.

If you need custom apparel shipped outside the United States, please fill out our Request a Quote form. We can review the destination, order size, product availability, shipping cost, and delivery requirements before accepting the order.

International shipping, when approved, may involve additional freight charges, customs duties, taxes, brokerage charges, or other destination-country fees. These charges are not included unless specifically stated in your quote.

Free Shipping at 24+ Items

Custom 2 Wear offers free standard shipping on qualifying orders containing 24 or more total items shipped within the United States.

The 24 items do not need to be the same garment style. Different qualifying products, garment sizes, and colors within the same order may count toward the 24-item shipping threshold.

For example:

• 24 custom T-shirts qualify.
• 12 embroidered hats and 12 custom polos qualify.
• 6 jackets, 6 sweatshirts, and 12 T-shirts qualify.

When your cart reaches the qualifying quantity, the free-shipping option is displayed automatically during checkout.

Shipping on Orders Under 24 Items

Orders containing fewer than 24 total items are shipped using our standard paid shipping option.

The applicable shipping charge is displayed during checkout before payment is submitted.

Shipping costs may vary based on the contents of the order and the shipping configuration available for the destination.

Production Time

Our normal production target for custom apparel is approximately 6–10 business days.

Production time generally begins after we have received everything required to produce the order, which may include:

• Your completed order
• Usable artwork
• Any required artwork reference information
• Any necessary proof or mockup approval
• Confirmation of unusual decoration requirements

Orders requiring artwork revisions, specialty garments, unusual decoration, complex embroidery, multiple designs, large quantities, or special-order products may require additional production time.

For more information about artwork preparation and approvals, please review our Artwork, Setup & Decoration Policy.

Production Time Is Not Shipping Time

The estimated 6–10 business day production period refers to the time required to prepare and decorate your order. It does not include carrier transit time after the completed order leaves our facility.

Your total order timeline is therefore:

If you have an important event, employee start date, trade show, grand opening, or other firm deadline, please contact us before placing your order so we can review the timeline.

Shipping and Delivery Estimates

Carrier delivery estimates begin after your order has completed production and has been handed to the shipping carrier.

Transit times shown by carriers are estimates and are not part of the Custom 2 Wear production schedule.

Weather, carrier network delays, transportation disruptions, holidays, address issues, and other circumstances outside our control may affect delivery after a package has shipped.

Order Tracking

When tracking information is available, it will be provided after your completed order has been prepared for shipment.

Please allow some time for the carrier’s tracking system to register the package after the shipping label has been created.

If tracking has been issued but does not update for an extended period, please contact us and we will help review the shipment.

Shipping Addresses

Please review the shipping address carefully before completing checkout.

The customer is responsible for providing a complete and accurate delivery address, including apartment, suite, unit, building, or company information when applicable.

If you discover an address error before the order ships, contact us as soon as possible. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order has entered the shipping process.

Returned or Undeliverable Packages

If a package is returned to Custom 2 Wear because of an incorrect or incomplete address, refused delivery, or another delivery issue outside our control, additional shipping charges may apply before the order can be sent again.

We will contact you if a returned package is received and additional action is required.

Large and Special-Handling Orders

Very large orders, unusually heavy shipments, specialty products, multiple shipping destinations, expedited freight requests, or other non-standard shipping requirements may need to be quoted separately.

If your project involves special shipping requirements, please submit a Request a Quote form before placing the order.

International Orders

International orders are handled by request rather than through our standard online shipping system.

If you need an order delivered outside the United States, please request a quote and include the destination country, approximate quantity, products needed, and required delivery date.

We will determine whether the order can be shipped to your destination and provide shipping information before the order is accepted.

Unless specifically included in a written quote, the customer is responsible for customs duties, import taxes, brokerage charges, and other fees imposed by the destination country or carrier.

Damaged or Incorrect Shipments

If your order arrives damaged, incomplete, or with an apparent production or fulfillment error, please contact us promptly and provide your order number along with photographs when appropriate.

For information about damaged, defective, or incorrectly produced custom apparel, please review our Return Policy.

Shipping Frequently Asked Questions

When does Custom 2 Wear offer free shipping?

Free standard shipping is available on qualifying U.S. orders containing 24 or more total items.

Do all 24 items have to be the same product?

No. Different qualifying products, sizes, and colors within the same order may count toward the 24-item free-shipping threshold.

How much is shipping for orders under 24 items?

Orders under 24 items use our standard paid shipping option. The applicable shipping charge is displayed during checkout before you place your order.

How long does a Custom 2 Wear order take to ship?

Our normal custom-apparel production target is approximately 6–10 business days. Shipping transit time begins after production is complete and is additional to the production period.

Does the 6–10 business day production time include delivery?

No. The 6–10 business day timeframe refers to normal production. Carrier transit time begins after the completed order ships.

Can you guarantee delivery by a specific date?

If you have a firm event or delivery deadline, please contact us before ordering. We can review the production schedule and shipping requirements, but carrier delivery delays outside our control cannot always be guaranteed against.

Do you ship internationally?

International shipping is not part of our standard online checkout. International customers may submit a Request a Quote form so we can review the destination, shipping cost, product availability, and delivery requirements.

Will I receive tracking information?

When tracking is available, it is provided after your completed order has been prepared for shipment.

What happens if I enter the wrong shipping address?

Please contact us as soon as possible. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed after the order has entered the shipping process.