Answers to Common Custom Apparel Questions
Find answers about custom apparel ordering, artwork, embroidery and printing, pricing, production, shipping, returns, and other common questions before you place an order.
Ordering, Pricing & Custom Quote Questions
Learn how minimums, quantity discounts, artwork setup, free shipping, online ordering, custom quotes, and payment work.
Do you have a minimum order?
No. You can order as few as one item. A $35 Standard Artwork Setup fee applies to custom orders under 12 total items and is automatically waived at 12+ items. Complex or unusually production-intensive artwork may require additional charges, which are approved before being applied.
Do you offer quantity discounts?
Yes. Volume pricing is applied automatically to participating products based on the quantity of the same garment style:
- 12–23 items: 5%
- 24–47 items: 10%
- 48–71 items: 15%
- 72–95 items: 18%
- 96+ items: 20%
Different sizes of the same garment style may count together; different garment styles earn discounts independently.
Is artwork setup free when I order 12 or more items?
Yes. The standard $35 Artwork Setup fee is waived at 12+ total qualifying items. Unlike volume pricing, the 12 pieces do not need to be the same garment style.
Do you offer free shipping?
Yes. Qualifying U.S. orders with 24 or more total items receive free standard shipping. The pieces can be different products. Orders below 24 items use the shipping rate shown at checkout.
When should I request a custom quote instead of ordering online?
Use a custom quote for unusually large or complex orders, multiple logos, specialty garments, unusual decoration locations, extensive personalization, complex embroidery, international shipping, or projects with a firm deadline. Standard orders can usually be placed directly online.
What payment methods do you accept?
Available secure payment methods are shown during checkout. Payment is normally required before production begins unless different arrangements have been specifically approved for a custom quote or project.
Artwork, Embroidery & Printing Questions
Get answers about logo files, artwork preparation, embroidery, printing, decoration locations, additional decoration, and previously approved artwork.
What artwork file formats do you accept?
Send us the highest-quality version of your logo or artwork available. Preferred formats include AI, EPS, SVG, vector PDF, high-resolution transparent PNG, PSD, and high-resolution JPEG when no better file is available. Vector artwork is preferred whenever possible because it can generally be resized without losing quality.
Do I need to provide an embroidery machine file?
No. Most customers do not need to provide DST, EXP, or another embroidery-machine file. Send us your best logo file and we can prepare suitable artwork for embroidery production when needed.
Can you help prepare my logo for embroidery or printing?
Yes. Standard artwork setup includes normal preparation needed to make suitable customer-supplied artwork production-ready. Complex artwork recreation, extensive design work, oversized embroidery, unusually detailed designs, or multiple production setups may require additional work. We will contact you before applying additional charges.
What decoration methods do you offer?
Custom 2 Wear offers professional embroidery, DTF printing, DTG printing, and screen printing. Available methods depend on the garment, artwork, quantity, and project requirements. Online products identify the standard decoration method included in the displayed starting price.
What decoration is included in the product price?
Each product page identifies the standard decoration included in its displayed starting price. Depending on the garment, this may be Standard Full-Color Print or Standard Embroidery. Any available decoration upgrades or additional locations are displayed before the item is added to your cart.
How much is an additional embroidery location?
Where available, a second standard embroidery location is +$6 per item. Available embroidery locations depend on the construction and decoration area of the garment.
How much is an additional printed location?
Where offered, small additional print locations such as a chest or sleeve are generally +$3 per item. Additional Full Front or Full Back print locations are generally +$5 per item.
Can every garment be embroidered or printed in every location?
No. Available decoration methods and locations depend on the garment’s fabric, construction, seams, pockets, zippers, reflective material, and usable decoration area. The options displayed on each product page represent the normal self-service decoration choices available for that garment.
What if my embroidery design is unusually large or detailed?
Complex, oversized, high-stitch-count, or highly detailed embroidery may require additional digitizing, setup, or production charges. We will review the design and contact you for approval before applying an additional charge.
What if Custom 2 Wear already has my logo on file?
Choose Use Approved Artwork Already on File when that option appears and provide a previous order number or artwork reference when requested. Previously approved production-ready artwork may qualify for a setup waiver. If you are ordering fewer than 12 items and the setup fee appears, contact us before completing the order so we can verify the artwork.
Can I use any logo or image on my custom apparel?
You may submit artwork that you own or have permission to reproduce. By submitting artwork, you confirm that you have the necessary rights or permissions. Custom 2 Wear may decline artwork that we reasonably believe cannot legally or appropriately be reproduced.
Can I order printed hats?
Our standard online hat offering focuses on professional embroidery because it works especially well on most cap styles. If you need a different decoration method or a specialty hat project, submit a Request a Quote and we can review the product and artwork.
Where can I read the complete artwork and decoration policy?
See our Artwork, Setup & Decoration Policy for complete information about artwork setup, existing artwork, proofs, embroidery, printing, and decoration locations.
Production, Delivery & Shipping Questions
Understand production times, delivery, rush orders, tracking, and international shipping requests.
How long does custom apparel production take?
Our normal production target is approximately 6–10 business days.
Production timing generally begins after the order, usable artwork, and any required proof or artwork approval are complete.
Large, complex, specialty, or unusually detailed projects may require additional production time.
Does the 6–10 business day production time include delivery?
No. Production time and carrier transit time are separate.
Your overall timeline is: Artwork & Approval → Production → Shipping Transit → Delivery.
Do you offer rush orders?
Rush or deadline-sensitive projects may be possible depending on product availability, artwork, quantity, decoration requirements, and current production capacity.
Please contact us or request a quote before ordering if you have a firm deadline.
Do you ship internationally?
International shipping is not currently part of our standard online checkout.
International customers may submit a Request a Quote so we can review the destination, products, quantity, freight cost, and delivery requirements.
Will I receive tracking information?
When tracking is available, it is provided after your completed order has been prepared for shipment.
Carrier tracking may take some time to begin updating after the shipping label has been created.
Where can I read the complete Shipping Policy?
Visit our Shipping Policy for information about free shipping, production time, delivery estimates, tracking, addresses, and international shipping requests.
Returns, Quality & Order Issue Questions
Learn how we handle custom merchandise, production issues, shipping damage, sizing, digital mockups, and blank garments.
Can I return custom embroidered or printed apparel?
Custom-decorated merchandise is generally final sale because it is produced specifically for your order.
A replacement, refund, or other appropriate resolution may be available when there is a verified production error, defect, damage, or incorrect item supplied by Custom 2 Wear.
What if there is a production error or defect?
Please report production errors, defects, or incorrect items within 7 days of delivery.
Email support@custom2wear.com with your order number, a description of the issue, and clear photographs.
How quickly should I report shipping damage?
Damage that appears to have occurred during transportation should be reported within 3 days of delivery.
Please retain the merchandise, shipping carton, packaging, and shipping label while the issue is reviewed.
Can I exchange custom apparel if I ordered the wrong size?
Normally, no. Because decorated merchandise is made specifically for your order, it cannot usually be exchanged because the customer selected an incorrect size.
Please review the garment’s sizing information carefully before ordering.
What if the finished embroidery looks slightly different from the digital mockup?
Electronic mockups are visual representations. Thread texture, garment fabric, embroidery dimensions, physical placement, and colors displayed on a screen can make the finished product appear somewhat different from a digital proof.
Minor differences of this nature are not necessarily production defects.
Can I return blank, non-customized apparel?
Eligible non-customized blank garments may be returned within 14 days of delivery when they are new, unused, unwashed, and otherwise meet the requirements of our Return Policy.
A 15% restocking fee may apply. Contact us before returning merchandise to obtain return instructions.
Where can I read the complete Return Policy?
Visit our Return & Refund Policy for complete return, replacement, damage, and refund information.
Account, Privacy & Contact Questions
Find help with your account, privacy questions, and contacting Custom 2 Wear.
What if I forgot my account password?
Use the password-reset option on the My Account login page. WooCommerce will send password-reset instructions to the email address associated with your account.
How does Custom 2 Wear protect my personal information?
Information submitted through the website is handled according to our Privacy Policy. Payment information is processed through the payment services available during checkout rather than being displayed publicly on the site.
For complete information about the data we collect and how it is used, review our Privacy Policy.
How can I contact Custom 2 Wear?
For general questions, visit our Contact Us page.
For larger or more complicated custom apparel projects, use our Request a Quote form.
You can also email support@custom2wear.com or call 1-888-208-5777.
Do you ship internationally?
International shipping is not currently part of our standard online checkout.
International customers may submit a Request a Quote so we can review the destination, products, quantity, freight cost, and delivery requirements.
Will I receive tracking information?
When tracking is available, it is provided after your completed order has been prepared for shipment.
Carrier tracking may take some time to begin updating after the shipping label has been created.
Where can I read the complete Shipping Policy?
Visit our Shipping Policy for information about free shipping, production time, delivery estimates, tracking, addresses, and international shipping requests.
