Privacy Policy

Effective Date: August 21, 2026
Last Updated: August 21, 2026

Custom 2 Wear LLC (“Custom 2 Wear,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and retain personal information when you visit custom2wear.com, create an account, place an order, upload artwork, request a quote, contact us, or otherwise interact with our website and services.

By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Custom 2 Wear LLC provides custom apparel decoration services, including embroidery, printing, branded workwear, uniforms, hats, polos, T-shirts, jackets, sweatshirts, and related custom apparel products.

Custom 2 Wear LLC
9957 W 151st St
Orland Park, IL 60462
United States

Website: https://custom2wear.com/
Email: support@custom2wear.com
Phone: 1-888-208-5777

2. Information We Collect

The information we collect depends on how you interact with Custom 2 Wear.

2.1 Information You Provide to Us

You may provide information such as:

• Name
• Company or organization name
• Email address
• Telephone number
• Billing address
• Shipping address
• Account information
• Order history
• Products, sizes, colors, quantities, and decoration selections
• Quote-request information
• Requested project deadlines
• Customer-service communications
• Information submitted through contact forms
• Other information you voluntarily provide

2.2 Artwork, Logos and Other Uploaded Files

Custom apparel orders and quote requests may include customer-submitted artwork, logos, photographs, documents, or other files.

We use submitted files to review your project, prepare artwork, create proofs or mockups, decorate products, fulfill orders, and support future orders when appropriate.

If you ask us to use Approved Artwork Already on File, we may use your previous order information or artwork reference to locate artwork previously prepared for your account or organization.

For additional information about artwork handling and production, see our Artwork, Setup & Decoration Policy.

2.3 Payment Information

Payments made through our website are processed by third-party payment providers made available during checkout.

Custom 2 Wear does not directly store complete credit- or debit-card numbers entered through those payment processors.

We may receive limited transaction information needed to confirm payment, process an order, issue a refund, investigate fraud, maintain accounting records, or provide customer service.

2.4 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring or exit pages
• Approximate location derived from IP address
• Dates and times of website activity
• Shopping-cart and checkout activity
• Cookie and similar technology identifiers

This information may be collected through our website platform, hosting provider, analytics services, security tools, cookies, and other technologies used to operate the site.

3. How We Use Personal Information

We may use personal information to:

• Process and fulfill orders
• Prepare custom apparel quotes
• Communicate about orders and quote requests
• Review and prepare submitted artwork
• Create artwork proofs or production files
• Provide embroidery, printing, and other decoration services
• Process payments and refunds
• Arrange shipping and delivery
• Provide order tracking information
• Maintain customer accounts and order histories
• Support repeat orders and previously approved artwork
• Respond to questions and customer-service requests
• Prevent fraud, spam, abuse, and security incidents
• Diagnose technical issues and maintain website functionality
• Analyze website performance and customer experience
• Maintain business, tax, accounting, and legal records
• Comply with applicable legal obligations
• Protect the rights, property, and safety of Custom 2 Wear, our customers, and others

4. Quote Requests and Contact Forms

When you submit a Request a Quote form, Contact Us form, or another website form, we may collect the information entered in the form along with technical information used for security and spam prevention.

Form submissions may be stored in our website database and may also be delivered to authorized Custom 2 Wear personnel by email.

If you attach artwork or other files, those files may also be transmitted through our email and business systems so that we can review your request.

We use quote and contact information to respond to your request, prepare pricing, clarify project requirements, and provide related customer service.

5. Customer Accounts

If you create an account, we may store information associated with that account, including contact information, addresses, order history, and other account-related information.

Account holders may be able to review or update certain information through the My Account area of the website.

You are responsible for maintaining the confidentiality of your account credentials.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies that help the site function and provide information about how it is used.

These technologies may be used for purposes including:

• Maintaining your shopping cart
• Processing checkout activity
• Keeping you signed into an account
• Remembering website preferences
• Website security and fraud prevention
• Spam prevention
• Measuring website traffic and performance
• Understanding how visitors use the website
• Improving products, navigation, and website experience

You can control many cookies through your browser settings. Where cookie-management controls are provided on our website, you may also use those controls.

Disabling certain cookies may prevent parts of the website, shopping cart, account, or checkout from working correctly.

7. Analytics

We may use analytics services to understand website traffic, page performance, referral sources, visitor behavior, and other aggregated or pseudonymous website-use information.

Analytics providers may collect information using cookies, device identifiers, IP addresses, or similar technologies according to their own privacy practices.

We use this information to improve the website, understand customer needs, diagnose technical problems, and evaluate the effectiveness of our content and marketing.

8. How We Disclose Information

We may disclose information when reasonably necessary to operate our business and provide our services.

Recipients may include:

• Payment processors that process transactions and refunds
• Shipping carriers that deliver customer orders
• Website hosting and technical service providers
• Email and communication service providers
• Analytics providers
• Security, fraud-prevention, and spam-detection providers
• Production, supplier, or fulfillment partners when reasonably necessary to complete an order
• Professional advisers such as accountants, insurers, attorneys, or other advisers when necessary
• Government authorities or other parties when disclosure is required by law or reasonably necessary to protect legal rights

Service providers are expected to use information for the services they provide to us and subject to their applicable contractual and legal obligations.

9. Sale or Sharing of Personal Information

Custom 2 Wear does not sell personal information for money.

Some privacy laws use broad definitions of terms such as “sale,” “sharing,” or “targeted advertising.” Depending on the technologies used on the website and how they are configured, certain analytics, advertising, or cookie-related disclosures may fall within those definitions.

Where applicable law gives you a right to opt out of a particular use or disclosure, you may contact us using the information provided below. Where website cookie controls are available, you may also use those controls to manage applicable technologies.

10. Marketing Communications

If you choose to receive promotional email or other marketing communications from Custom 2 Wear, we may use the contact information you provide to send those communications.

You can unsubscribe from marketing emails by using the unsubscribe link included in the message or by contacting us.

Transactional communications relating to orders, payments, artwork, shipping, account security, or customer service are not promotional marketing and may continue when necessary to provide the services you requested.

11. Approved Artwork and Repeat Orders

Because many customers place repeat orders, we may retain approved artwork, embroidery-ready production files, artwork references, mockups, and related information so that previously approved artwork can be used again.

This allows customers to reference approved artwork from an earlier Custom 2 Wear order without necessarily submitting the original artwork again.

If you would like us to review whether previously retained artwork can be deleted, contact us at support@custom2wear.com. We may need to retain certain information when required for legal, accounting, dispute-resolution, fraud-prevention, or other legitimate business purposes.

Deleting stored artwork may mean that new artwork setup is required for a future order.

12. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, repeat-order support, accounting, tax compliance, fraud prevention, dispute resolution, and other legitimate business or legal purposes.

Retention periods vary depending on the type of information.

For example:

• Order and transaction records may be retained for the period necessary to satisfy tax, accounting, legal, and business-record obligations.
• Customer account information may be retained while the account remains active and for an appropriate period afterward.
• Quote requests and customer-service communications may be retained to support customer service and business records.
• Approved artwork and production files may be retained to support repeat orders.
• Security logs may be retained for a reasonable period for fraud prevention and system protection.

We may retain some information after a deletion request when retention is required or permitted by law.

13. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no website, network, transmission method, or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

You can help protect your account by using a strong, unique password and by keeping your login information confidential.

14. Your Privacy Rights

Depending on where you live and applicable law, you may have rights concerning personal information we maintain about you.

These rights may include the ability to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request a portable copy of certain information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Exercise other rights provided by applicable privacy law

These rights are not absolute. Certain information may need to be retained for orders, transactions, taxes, fraud prevention, disputes, legal obligations, or other purposes permitted by law.

15. How to Submit a Privacy Request

To submit a privacy request, email:

support@custom2wear.com

Please include enough information for us to understand your request and reasonably verify that the request relates to you.

We may need to request additional information to verify identity before providing, correcting, or deleting personal information.

Where permitted by law, an authorized agent may submit a request on your behalf, but we may require appropriate proof of authorization.

16. Children’s Privacy

Custom 2 Wear’s website and custom apparel services are intended for adults and business or organizational customers and are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13 through the website. If you believe a child has submitted personal information to us without appropriate authorization, please contact us so we can review the matter.

17. International Visitors

Custom 2 Wear is based in the United States, and information submitted through our website may be processed or stored in the United States.

If you access the website from another country, privacy and data-protection laws in the United States may differ from the laws where you live.

International orders are generally handled through our Request a Quote process rather than standard online checkout.

18. Third-Party Websites and Services

Our website may contain links to third-party websites, social networks, payment providers, shipping services, embedded content, or other services that we do not control.

Those third parties may collect information according to their own privacy policies and practices.

This Privacy Policy does not govern independent third-party websites or services. We encourage you to review the privacy information provided by those third parties.

19. Business Transfers

If Custom 2 Wear is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law.

20. Legal and Safety Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with a law, regulation, court order, subpoena, or legal process
• Respond to lawful requests from government authorities
• Enforce our agreements and policies
• Detect or prevent fraud, abuse, or security incidents
• Protect the rights, property, or safety of Custom 2 Wear, our customers, or others

21. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, services, technology, business practices, or legal requirements.

When the policy is updated, we will revise the “Last Updated” date shown at the top of this page.

We encourage you to review this page periodically.

22. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or personal information associated with your account or order, please contact:

Custom 2 Wear LLC
9957 W 151st St
Orland Park, IL 60462
United States

Email:
support@custom2wear.com

Phone:
1-888-208-5777

Contact Custom 2 Wear