You can order as few as one item. However, a $65 setup fee applies to orders of fewer than 12 items to cover the cost of preparing your design for embroidery or printing. This fee is waived when you order 12 or more pieces, making bulk orders more cost-effective.
Absolutely! We offer free basic design assistance to help you prepare your artwork for embroidery or printing. We can convert your design into embroidery-ready files or adjust it for print clarity and color accuracy.
We accept:
Vector: AI, EPS, SVG
Raster: PNG (transparent), PSD, JPEG (300 DPI or higher)
For embroidery, we can convert your design into a stitch-ready file (DST/EXP) if needed.
You may upload any design provided you have the legal rights to use it. Custom 2 Wear LLC is not responsible for copyright or trademark violations. You are fully responsible for the content you submit.
Yes. Our embroidery machines support up to 14 thread colors per design, which is usually more than enough for logos and detailed artwork.
Simple color (spot color) uses individual colors and is best for logos, text, or designs with a limited palette.
Full color (CMYK or process printing) allows for photo-realistic designs using blended shades, ideal for complex images and artwork with gradients.
We offer multiple techniques depending on your item and artwork:
Embroidery (direct or patch-based)
Screen printing
Direct-to-Garment (DTG) printing
Leather patch application
We’ll recommend the best option based on your garment type and design complexity.
We customize a wide range of apparel, including:
Hats and beanies
Polos and t-shirts
Hoodies and sweatshirts
Jackets and outerwear
We specialize in embroidered and leather patch hats. While printed hats are possible, they may not meet our quality standards. If you have a specific request, please reach out and we’ll evaluate your design.
Yes! We offer quantity-based pricing, with discount break points listed on each product page. The more you order, the more you save — perfect for teams, businesses, and group events.
We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also accept Apple Pay, Google Pay, and secure payments through PayPal. All transactions are encrypted and processed securely.
The base price of each garment includes one decoration area in the default decoration method (such as embroidery, DTG, or screen printing — depending on the product).
Additional print areas (e.g., back, sleeve, second location) are just $2 extra per area.
If you change the decoration method (e.g., switch from DTG to embroidery or leather patch), any upcharge will be clearly displayed on the product page.
Bulk discounts apply automatically — the more you order, the lower your price per item, based on the decoration type and quantity breakpoints.
Pricing and decoration options may vary depending on the product category (e.g., hats vs. hoodies vs. polos).
You’ll see real-time pricing updates as you customize your product and select quantities — no hidden fees, just full transparency.
Most orders ship within 6–10 business days.
Turnaround time may vary depending on the order size, decoration method, and inventory availability. For large or time-sensitive orders, please contact us for a more accurate estimate.
Currently, we ship within the United States only. However, we’re actively exploring international shipping options. If you're outside the U.S. and interested in ordering, feel free to contact us — we may be able to assist on a case-by-case basis.
Yes, depending on production capacity and product availability. Please contact us before ordering to confirm we can meet your deadline.
Yes! We offer free standard shipping on orders of 24 items or more. No promo code is required — the discount is automatically applied at checkout.
Since custom-decorated products are made-to-order, we cannot accept returns or exchanges unless there is a production defect or shipping damage. Please double-check sizing and design details before placing your order.
If your order arrives with a production defect or damage, email us at support@custom2wear.com within 7 days of delivery with your order number and photos. We’ll gladly replace or refund the item after review.
Yes. Unused, unwashed blank items can be returned within 14 days of delivery. A 15% restocking fee may apply. You are responsible for return shipping. Contact us for return authorization first.
We’re sorry! Contact us within 7 days of receiving the wrong item. Include your order number and photos so we can correct it quickly.
Just email us at support@custom2wear.com with your order number, a description of the issue, and photos (if needed). We’ll respond within 1–2 business days with instructions.
You can view our complete Return & Refund Policy here: https://custom2wear.com/return-policy
Creating an account on Custom2Wear is quick and easy! You have two convenient options:
Option 1: During Checkout Simply add items to your cart and proceed to checkout. During the checkout process, you'll see an option to "Create an account" - just check this box and enter your desired password. Your account will be automatically created when you complete your purchase.
Option 2: Register Directly Visit our account registration page by clicking "My Account" in the top menu, then select "Register." Fill in your email address and create a secure password, then click "Register" to complete the process.
Benefits of Having an Account:
Once registered, you'll receive a confirmation email to verify your account. If you don't see it in your inbox, please check your spam folder. For any issues with account creation, feel free to contact our customer support team.
Click the “Forgot Password?” link on the login page, and follow the instructions to reset your password via email. If you need further help, contact us at support@custom2wear.com and we’ll be happy to assist.
At Custom2Wear, protecting your personal information is our top priority. We've implemented multiple layers of security to ensure your data remains safe and secure.
SSL Encryption Our website uses industry-standard SSL (Secure Socket Layer) encryption technology to protect all data transmitted between your browser and our servers. Look for the padlock icon in your browser's address bar when shopping with us.
Secure Payment Processing All payment transactions are processed through secure, PCI-compliant payment gateways. We never store your complete credit card information on our servers - only encrypted payment tokens are retained for authorized future purchases.
Data Protection Measures
Privacy Commitment We never sell, rent, or share your personal information with third parties for marketing purposes. Your data is only used to process your orders, improve your shopping experience, and communicate with you about your purchases.
Account Security We recommend using a strong, unique password for your account and logging out when using shared computers. You can update your password anytime in your account settings.
Compliance Our data protection practices comply with applicable privacy laws and regulations. For complete details about how we collect, use, and protect your information, please review our Privacy Policy.
If you have any concerns about data security or privacy, please don't hesitate to contact our customer support team.