Return Policy

 

NON-Customized Items

For all items from our website that are NOT customized in any way we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at support@custom2wear.com. We will get back to you within 24 hours. Please note that returns will need to be sent to the following address: 7705 W 96th Pl, Hickory Hills, IL, 60457, United States

You are responsible for the cost and risk of returning the Goods to Us. The original shipping fee is non-refundable in most cases. Unless it’s a quality issue or problem with the order.

Items sent back to us without first requesting a return will not be accepted. 

 

Customized Items

For all items from our website that have been customized in any way; custom text, logo, design, placement, color change, etc. Due to the nature of customized items we will only replace defective, damaged or wrong items.

If any of these apply, please contact us at support@custom2wear.com with photos of wrong/damaged items and we’ll sort that out for you. And we will get back to you within 24 hours. 

 

Refund Process And Timeline

  1. Once you send your email request please allow us to respond up to 24 hours. During business hours we respond within 1-2 hours.
  2. After your refund has been approved, please ship the item and allow 3 – 7 business days for the package to arrive at our address. (Please note that if your country of residence is not United States, shipping your goods may take longer than expected).
  3. The refund will be initiated once your product is received back in our warehouse and inspected by our team. Once approved, the refund take 5-10 business days to process. Refunds will be made in the original method of payment.
  4. On average the whole process takes about 15 days to receive your refund. 

 

Lost Shipments

If at least 2 days have elapsed since the expected delivery date, please contact our customer service via email at support@custom2wear.com and allow us at least 5 days to investigate the item(s) whereabouts with the courier service. If we cannot track your shipment after the 5 day investigation, the shipment will be declared lost and you will be entitled to a full refund or we will send a replacement if you choose so.

 

Contact Us

You can always contact us for any return questions at support@custom2wear.com.

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